{"id":92,"date":"2021-03-02T19:51:10","date_gmt":"2021-03-02T17:51:10","guid":{"rendered":"https:\/\/satchel-eu-new.devlab69.com\/?page_id=92"},"modified":"2026-04-20T15:33:13","modified_gmt":"2026-04-20T12:33:13","slug":"kontakt","status":"publish","type":"page","link":"https:\/\/satchel.eu\/de\/kontakt\/","title":{"rendered":"Kontakt"},"content":{"rendered":"<section class=\"section pt-45 pt-md-70\">\r\n  <div class=\"container\">\r\n    <div class=\"row\">\r\n      <div class=\"col-lg-12 offset-lg-2\">\r\n        <h1 class=\"mb-15 text-center\">Hilfe-Center<\/h1>\r\n        <p class=\"mb-25 text-center\">Nachstehend finden Sie alle notwendigen Kontakte f\u00fcr allgemeine oder dringende Fragen.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"row\">\r\n      <div class=\"col-lg-12 offset-lg-2\">\r\n        <div class=\"row\">\r\n          <div class=\"col-md-8 mb-25\">\r\n            <div class=\"contact-card\">\r\n              <div class=\"mb-25 w-56px h-56px\">\r\n                <img class=\"lazyload\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-y-support.svg?v=2.5&#8220; src=&#8220;data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==&#8220; alt>\r\n              <\/div>\r\n\r\n              <div class=\"contact-card__title h4 mb-15\">Kundenbetreuung<\/div>\r\n              <p class=\"mb-40 p-md2 font-weight-medium\" style=\"line-height: 23px;\"><span class=\"font-weight-semibold\">Arbeitszeiten:<\/span><br>\r\n                Montag &#8211; Freitag<br>\r\n                9 AM &#8211; 6 PM (GMT+2)<\/p>\r\n              <p class=\"mb-15 p-md2 font-weight-semibold mt-md-auto\" style=\"line-height: 23px;\">Wir sind hier, um Ihnen zu helfen<\/p>\r\n              <a class=\"contact-card__link contact-card__link--phone mb-15 js-customer-support-phone\" href=\"tel:+37052141818\">\r\n                <img class=\"lazyload mr-5\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-phone.svg?v=2.5&#8220; src=&#8220;data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==&#8220; alt style=&#8220;width: 17px; height: 16px; min-width: 17px; min-height: 16px;&#8220;>\r\n                +370 5214 1818\r\n              <\/a>\r\n              <a class=\"contact-card__link contact-card__link--email js-customer-support-email\" href=\"mailto:support@satchel.eu\">\r\n                <img class=\"lazyload mr-5\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-email.svg?v=2.5&#8220; src=&#8220;data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==&#8220; alt style=&#8220;width: 17px; height: 16px; min-width: 17px; min-height: 16px;&#8220;>\r\n                support@satchel.eu\r\n              <\/a>\r\n            <\/div>\r\n          <\/div>\r\n          \r\n          <div class=\"col-md-8 mb-25\">\r\n            <div class=\"contact-card\">\r\n              <div class=\"mb-25 w-56px h-56px\">\r\n                <img class=\"lazyload\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-y-current-accounts.svg?v=2.5&#8220; src=&#8220;data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==&#8220; alt>\r\n              <\/div>\r\n\r\n              \r\n              <div class=\"contact-card__title h4 mb-15\">Vertrieb<\/div>\r\n\r\n              <p class=\"mb-40 p-md2 font-weight-medium\" style=\"line-height: 23px;\"><span class=\"font-weight-semibold\">Arbeitszeiten:<\/span><br>\r\n                Montag &#8211; Freitag<br>\r\n                9 AM &#8211; 6 PM (GMT+2)<\/p>\r\n              <p class=\"mb-15 p-md2 font-weight-semibold mt-md-auto\" style=\"line-height: 23px;\">Kontaktieren Sie uns bitte <\/p>\r\n              \r\n              <a class=\"contact-card__link contact-card__link--phone mb-15 js-sales-phone\" href=\"tel:+37052142278\">\r\n                <img class=\"lazyload mr-5\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-phone.svg?v=2.5&#8220; src=&#8220;data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==&#8220; alt style=&#8220;width: 17px; height: 16px; min-width: 17px; min-height: 16px;&#8220;>\r\n                +370 5214 2278\r\n              <\/a>\r\n              <a class=\"contact-card__link contact-card__link--email mb-0 js-sales-email\" href=\"mailto:sales@satchel.eu\">\r\n                <img class=\"lazyload mr-5\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-email.svg?v=2.5&#8220; src=&#8220;data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==&#8220; alt style=&#8220;width: 17px; height: 16px; min-width: 17px; min-height: 16px;&#8220;>\r\n                sales@satchel.eu\r\n              <\/a>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"row\">\r\n          <div class=\"col-md-8 mb-25\">\r\n            <div class=\"contact-card\">\r\n              <div class=\"mb-25 w-56px h-56px\">\r\n                <img class=\"lazyload\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-y-puzzle.svg?v=2.5&#8220; src=&#8220;data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==&#8220; alt>\r\n              <\/div>\r\n\r\n              <div class=\"contact-card__title h4 mb-15\">F\u00fcr Finanzinstitute<\/div>\r\n              <a class=\"contact-card__link contact-card__link--email mb-25 js-financial-institutions-email\" href=\"mailto:icbu@satchel.eu\">\r\n                <img class=\"lazyload mr-5\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-email.svg?v=2.5&#8220; src=&#8220;data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==&#8220; alt style=&#8220;width: 17px; height: 16px; min-width: 17px; min-height: 16px;&#8220;>\r\n                icbu@satchel.eu\r\n              <\/a>\r\n              \r\n              <div class=\"contact-card__title h4 mb-15\">Marketing und PR<\/div>\r\n              <a class=\"contact-card__link contact-card__link--email mb-25 js-marketing-pr-email\" href=\"mailto:marketing@satchel.eu\">\r\n                <img class=\"lazyload mr-5\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-email.svg?v=2.5&#8220; src=&#8220;data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==&#8220; alt style=&#8220;width: 17px; height: 16px; min-width: 17px; min-height: 16px;&#8220;>\r\n                marketing@satchel.eu\r\n              <\/a>\r\n              \r\n              <div class=\"contact-card__title h4 mb-15\">Allgemeine Fragen<\/div>\r\n              <a class=\"contact-card__link contact-card__link--email mb-0 js-general-questions-email\" href=\"mailto:info@satchel.eu\">\r\n                <img class=\"lazyload mr-5\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-email.svg?v=2.5&#8220; src=&#8220;data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==&#8220; alt style=&#8220;width: 17px; height: 16px; min-width: 17px; min-height: 16px;&#8220;>\r\n                info@satchel.eu\r\n              <\/a>\r\n            <\/div>\r\n          <\/div>\r\n\r\n          <div class=\"col-md-8 mb-25\">\r\n            <div class=\"contact-card\">\r\n              <div class=\"mb-25 w-56px h-56px\">\r\n                <img class=\"lazyload\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/boss.svg?v=2.5&#8220; src=&#8220;data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==&#8220; alt>\r\n              <\/div>\r\n\r\n              <div class=\"contact-card__title h4 mb-15\">F\u00fcr \u00f6ffentliche Beh\u00f6rden und Strafverfolgungsbeh\u00f6rden<\/div>\r\n              <a class=\"contact-card__link contact-card__link--email mb-25 mb-md-45\" href=\"mailto:compliance@satchel.eu\">\r\n                <img class=\"lazyload mr-5\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-email.svg?v=2.5&#8220; src=&#8220;data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==&#8220; alt style=&#8220;width: 17px; height: 16px; min-width: 17px; min-height: 16px;&#8220;>\r\n                compliance@satchel.eu\r\n              <\/a>\r\n              \r\n              <div class=\"contact-card__title h4 mb-15\">F\u00fcr andere Angelegenheiten in Bezug auf AML\/CTF oder Betrugsuntersuchungen<\/div>\r\n              <a class=\"contact-card__link contact-card__link--email mb-0\" href=\"mailto:aml@satchel.eu\">\r\n                <img class=\"lazyload mr-5\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-email.svg?v=2.5&#8220; src=&#8220;data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==&#8220; alt style=&#8220;width: 17px; height: 16px; min-width: 17px; min-height: 16px;&#8220;>\r\n                aml@satchel.eu\r\n              <\/a>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"row mb-50\">\r\n      <div class=\"col-lg-12 offset-lg-2\">\r\n        <div class=\"contact-card contact-card--large\">\r\n          <div class=\"contact-card__left\">\r\n            <div class=\"mb-25 w-56px h-56px\">\r\n              <img class=\"lazyload\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-y-sepa-swift-world.svg?v=2.5&#8220; src=&#8220;data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==&#8220; alt>\r\n            <\/div>\r\n\r\n            <div class=\"contact-card__title h4 mb-15\">Hauptverwaltung<\/div>\r\n            <div class=\"contact-card__text mb-20\">Gele\u017einio vilko g. 18A,<br>Vilnius, LT-08104,<br>Litauen<\/div><a class=\"btn btn-link mb-0 p p-md\" href=\"https:\/\/www.google.com\/maps\/place\/Hanner+Building,+Gele%C5%BEinio+Vilko+g.+18A,+Vilnius+08105,+%D0%9B%D0%B8%D1%82%D0%B2%D0%B0\/@54.6995048,25.2596897,17z\/data=!3m1!4b1!4m5!3m4!1s0x46dd93feb40a4c29:0x61c3e50634c536a5!8m2!3d54.6995048!4d25.2618784\" target=\"_blank\" rel=\"noopener\">Richtung erhalten<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"16\" viewBox=\"0 0 17 16\"> <g fill=\"none\" fill-rule=\"evenodd\"> <g> <g> <g> <g> <path d=\"M0 0H16V16H0z\" transform=\"translate(-313 -1628) translate(271 1615) translate(.018 12) translate(42 1)\"\/> <path class=\"path\" fill=\"#4854FF\" d=\"M14.96 8.19c.05-.12.05-.26 0-.38-.03-.06-.06-.12-.11-.16l-4-4c-.2-.2-.51-.2-.71 0-.2.2-.2.51 0 .71l3.15 3.15H1.5C1.22 7.5 1 7.72 1 8s.22.5.5.5h11.79l-3.15 3.15c-.2.2-.2.51 0 .71.1.1.23.15.35.15.12 0 .26-.05.35-.15l4-4c.06-.05.1-.11.12-.17z\" transform=\"translate(-313 -1628) translate(271 1615) translate(.018 12) translate(42 1)\"\/> <\/g> <\/g> <\/g> <\/g> <\/g><\/svg><\/a>\r\n          <\/div>\r\n          <div class=\"contact-card__right\">\r\n            <div class=\"contact-card__map\"><iframe src=\"https:\/\/snazzymaps.com\/embed\/281785\" width=\"100%\" height=\"100%\" style=\"border:none;\"><\/iframe><\/div>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"row mb-80\">\r\n      <div class=\"col-lg-12 offset-lg-2\">\r\n        <div class=\"contact-card h-auto p-sm-32\">\r\n          <h2 class=\"mb-16\">Beschwerden<\/h2>\r\n          <div class=\"row mb-70\">\r\n            <div class=\"col-lg-8\">\r\n              <p>Wenn Sie eine Beschwerde einreichen m\u00f6chten, senden Sie uns bitte alle damit verbundenen Details. Der Vorfall wird von unserer Beschwerdeabteilung gr\u00fcndlich analysiert werden. Wir werden alle notwendigen Ma\u00dfnahmen ergreifen, um zu verhindern, dass sich eine solche Situation wiederholt.<\/p>\r\n            <\/div>\r\n            <div class=\"col-lg-7 offset-lg-1\">\r\n\r\n              <div class=\"steps steps--short\">\r\n                <div class=\"steps__step\">\r\n                  <div class=\"steps__number\">1<\/div>\r\n                  <div class=\"steps__descr\">\r\n                    <span class=\"h4 mb-0 font-weight-medium\">F\u00fcllen Sie ein Beschwerdeformular aus<\/span>\r\n                  <\/div>\r\n                <\/div>\r\n                <div class=\"steps__step\">\r\n                  <div class=\"steps__number\">2<\/div>\r\n                  <div class=\"steps__descr\">\r\n                    <span class=\"h4 mb-0 font-weight-medium\">Senden Sie das Formular an uns<\/span>\r\n                  <\/div>\r\n                <\/div>\r\n                <div class=\"steps__step\">\r\n                  <div class=\"steps__number\">3<\/div>\r\n                  <div class=\"steps__descr\">\r\n                    <span class=\"h4 mb-0 font-weight-medium\">Ihre Beschwerde wird in K\u00fcrze gepr\u00fcft<\/span>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n\r\n            <\/div>\r\n          <\/div>\r\n          <div class=\"text-center w-100\">\r\n            <a href=\"<?php echo esc_url( home_url('\/') ); ?>customer-complaint-form\/&#8220; class=&#8220;btn btn-primary&#8220;>Zum Beschwerdeformular gehen<\/a>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"row\">\r\n      <div class=\"col-md-8 col-lg-6 offset-lg-2 border-right mb-25 mb-md-0\">\r\n        <div class=\"h4 text-center mb-10\">Karriere<\/div>\r\n        <p class=\"p-md text-center mb-15\">Leisten Sie Ihren Beitrag zur Fintech-Branche mit Satchel<\/p>\r\n        <div class=\"text-center\"><a class=\"btn btn-primary\" href=\"<?php echo esc_url( home_url('\/') ); ?>careers\/&#8220;>Offene Stellen ansehen<\/a><\/div>\r\n      <\/div>\r\n      <div class=\"col-md-8 col-lg-6\">\r\n        <div class=\"h4 text-center mb-10\">H\u00e4ufig gestellte Fragen (FAQ)<\/div>\r\n        <p class=\"p-md text-center mb-15\">Einfache Antworten auf komplexe Probleme finden<\/p>\r\n        <div class=\"text-center\"><a class=\"btn btn-primary w-135px\" href=\"<?php echo esc_url( home_url('\/') ); ?>faq\/&#8220;>\u00d6ffnen<\/a><\/div>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"row mt-65\">\r\n      <div class=\"col-lg-14 mx-auto\">\r\n        <div class=\"contact-box\" style=\"box-shadow: none;\">\r\n          <p class=\"h2 text-center mb-30\">Feedback oder Anregung hinterlassen<\/p>\r\n          <div class=\"form form--contact\">\r\n            <?php get_template_part('template-parts\/feedback-form'); ?>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"Hilfe-Center Nachstehend finden Sie alle notwendigen Kontakte f\u00fcr allgemeine oder dringende Fragen.","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/contacts.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-92","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Kontaktieren Sie uns | Satchel.eu<\/title>\n<meta name=\"description\" content=\"Ganz gleich, ob es sich um ein allgemeines Problem oder einen Notfall handelt, unser Kundensupport ist immer f\u00fcr Sie da.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/satchel.eu\/de\/kontakt\/\" 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