{"id":1570,"date":"2021-04-08T23:20:16","date_gmt":"2021-04-08T20:20:16","guid":{"rendered":"https:\/\/satchel.eu\/?page_id=1570"},"modified":"2026-04-17T15:13:09","modified_gmt":"2026-04-17T12:13:09","slug":"formulaire-de-reclamation-client","status":"publish","type":"page","link":"https:\/\/satchel.eu\/fr\/formulaire-de-reclamation-client\/","title":{"rendered":"Customer complaint form"},"content":{"rendered":"<section class=\"section form-page\">\r\n  <div class=\"container\">\r\n    <div class=\"row\">\r\n      <div class=\"col-lg-14 mx-auto\">\r\n        <h1 class=\"mb-30\">Customer complaint form<\/h1>\r\n        <p>If you would like to report a complaint, please send us all the details related to it. The incident will be thoroughly analysed by our Complaint Department. We will make sure to undertake all the necessary measures to prevent this situation from happening again.<\/p>\r\n        <form action=\"https:\/\/forms.zohopublic.eu\/document\/form\/Customercomplaintform\/formperma\/rH360tuKMF9OGF-7XDXFCRlOPcdRY8pExq84uA7Lrrk\/htmlRecords\/submit\" method=\"POST\" id=\"customer_complaint_form\" accept-charset='UTF-8' enctype='multipart\/form-data'>\n\n  <input type=\"hidden\" name=\"zf_referrer_name\" value=\"\"><!-- To Track referrals , place the referrer name within the \" \" in the above hidden input field -->\n  <input type=\"hidden\" name=\"zf_redirect_url\" value=\"\"><!-- To redirect to a specific page after record submission , place the respective url within the \" \" in the above hidden input field -->\n  <input type=\"hidden\" id=\"zc_gad\" name=\"zc_gad\" value=\"\"\/><!-- If GCLID is enabled in Zoho CRM Integration, click details of AdWords Ads will be pushed to Zoho CRM -->\n\n  <input type=\"hidden\" name=\"SingleLine6\" checktype=\"c1\" value=\"\" maxlength=\"255\" fieldType=\"1\" placeholder=\" \" class=\"js-input-utm\" \/>\n\n  <p class=\"h4 mb-25\">Informations client<\/p>\n\n  <div class=\"row form-group mb-15\">\n    <div class=\"col-md-8 mb-15 mb-md-0 form-control-wrap\">\n      <label for=\"customer_complaint_1\">Nom complet \/ Nom de l&rsquo;entreprise <span class=\"text-red\">*<\/span><\/label>\n      <input type=\"text\" name=\"SingleLine\" value=\"\" size=\"40\" class=\"form-control\" id=\"customer_complaint_1\">\n    <\/div>\n    <div class=\"col-md-8 form-control-wrap\">\n      <label for=\"customer_complaint_2\">Code juridique (pour les personnes morales)<\/label>\n      <input type=\"text\" name=\"SingleLine1\" value=\"\" size=\"40\" class=\"form-control\" id=\"customer_complaint_2\">\n    <\/div>\n  <\/div>\n\n  <div class=\"form-group mb-15 form-control-wrap\">\n    <label for=\"customer_complaint_3\">Adresse<\/label>\n    <input type=\"text\" name=\"SingleLine2\" value=\"\" size=\"40\" class=\"form-control\" id=\"customer_complaint_3\">\n  <\/div>\n\n  <div class=\"row form-group mb-65\">\n    <div class=\"col-md-8 mb-15 mb-md-0 form-control-wrap\">\n      <label for=\"customer_complaint_4\">T\u00e9l\u00e9phone<\/label>\n      <input type=\"tel\" name=\"PhoneNumber_countrycode\" value=\"\" size=\"40\" class=\"form-control\" id=\"customer_complaint_4\">\n    <\/div>\n    <div class=\"col-md-8 form-control-wrap\">\n      <label for=\"customer_complaint_5\">E-mail <span class=\"text-red\">*<\/span><\/label>\n      <input type=\"email\" name=\"Email\" value=\"\" size=\"40\" class=\"form-control\" id=\"customer_complaint_5\">\n    <\/div>\n  <\/div>\n\n  <div class=\"form-group form-group--float mb-16 ohnohoney\">\n    <input class=\"form-control\" type=\"text\" name=\"input_15_10\" id=\"customer_complaint_subject\" placeholder=\" \" autocomplete=\"new-password\" \/>\n    <label class=\"form__label\" for=\"customer_complaint_subject\">Subject<\/label>\n  <\/div>\n\n  <p class=\"h4 mb-25\">D\u00e9tails de la r\u00e9clamation<\/p>\n\n  <div class=\"form-group mb-15 form-control-wrap\">\n    <label for=\"customer_complaint_6\">Date <span class=\"text-red\">*<\/span><\/label>\n    <input type=\"text\" name=\"Date\" value=\"\" size=\"40\" class=\"form-control js-datepicker-complaint\" id=\"customer_complaint_6\">\n  <\/div>\n  <div class=\"form-group mb-15 form-control-wrap\">\n    <label for=\"customer_complaint_7\">Motif de la r\u00e9clamation <span class=\"text-red\">*<\/span><\/label>\n    <input type=\"text\" name=\"SingleLine3\" value=\"\" size=\"40\" class=\"form-control\" id=\"customer_complaint_7\">\n  <\/div>\n  <div class=\"form-group mb-15 form-control-wrap\">\n    <label for=\"customer_complaint_8\">Demande relative \u00e0 la r\u00e9clamation <span class=\"text-red\">*<\/span><\/label>\n    <textarea name=\"MultiLine\" cols=\"40\" rows=\"10\" class=\"form-control\" id=\"customer_complaint_8\"><\/textarea>\n  <\/div>\n  <div class=\"form-group mb-40 form-control-wrap\">\n    <label for=\"customer_complaint_9\">Signature du client (en lettres majuscules)<\/label>\n    <input type=\"text\" name=\"SingleLine4\" value=\"\" size=\"40\" class=\"form-control\" id=\"customer_complaint_9\">\n  <\/div>\n\n  <div class=\"mb-25 text-center\">\n    <div class=\"cf-turnstile\" data-sitekey=\"0x4AAAAAAABwP3bz0lOUJjSm\" data-theme=\"light\" data-size=\"normal\"><\/div>\n    <div class=\"recaptcha-error error wpcf7-not-valid-tip\" style=\"display:none;\">Please verify that you are human.<\/div>\n  <\/div>\n\n  <div class=\"text-center d-flex flex-column align-items-center\">\n    <button class=\"btn btn-primary w-175px wpcf7-form-control wpcf7-submit\" type=\"submit\">Soumettre<\/button>\n  <\/div>\n\n  <div class=\"response-output error wpcf7-not-valid-tip mt-20 text-center\" style=\"display:none;\"><\/div>\n<\/form>\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"Customer complaint form If you would like to report a complaint, please send us all the details related to it. The incident will be thoroughly analysed by our Complaint Department. We will make sure to undertake all the necessary measures to prevent this situation from happening again. Informations client Nom complet \/ Nom de l&rsquo;entreprise&#8230;","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1570","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Demande de carte | Satchel<\/title>\n<meta name=\"description\" content=\"Formulaire de demande de carte de paiement.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/satchel.eu\/fr\/formulaire-de-reclamation-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Demande de carte | Satchel\" \/>\n<meta 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