{"id":560,"date":"2021-03-15T23:44:58","date_gmt":"2021-03-15T21:44:58","guid":{"rendered":"https:\/\/satchel.eu\/?page_id=560"},"modified":"2026-04-17T15:07:12","modified_gmt":"2026-04-17T12:07:12","slug":"cartes-satchel","status":"publish","type":"page","link":"https:\/\/satchel.eu\/fr\/faq\/cartes-satchel\/","title":{"rendered":"Cartes Satchel"},"content":{"rendered":"
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<\/g> <\/g> <\/g> <\/g> <\/g> <\/g><\/svg> Back<\/a><\/p>\n

Satchel Cards<\/h1>\n
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How can I order a prepaid card?<\/div>\n
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You can do so directly from your Client office.
Choose the Cards section, tap the ‘Order new card’ button and complete your order.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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Can I get a card without opening a current account with Satchel?<\/div>\n
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Unfortunately, this option isn\u2019t available. In order to get a card, you have to open a current
\naccount with Satchel.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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What is the difference between the Regular Spender and the Active Spender tariffs?<\/div>\n
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The difference is in the card limits and fees. The Active Spender tariff allows for higher limits with lower fees.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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Can I upgrade my tariff from Regular Spender to Active Spender?<\/div>\n
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Yes, in order to request an upgrade, please contact our Customer Support team at
\n support@satchel.eu or via chat.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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When will my card be delivered?<\/div>\n
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After placing the order, the card is usually sent within the next 1-2 business days.<\/p>\n

Regular post shipping takes 15-20 days depending on destination country.
\nExpress delivery to the EU countries and the UK should take no longer than 3 business days.
\nExpress delivery to other countries should take up to 5 business days. <\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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How many cards can I get with my Satchel account?<\/div>\n
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Personal account: 2 physical cards and 2 virtual cards per account holder.<\/p>\n

Business account: a maximum of 5 cards (virtual or physical) for up to 5 cardholders per single
\n Business account.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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What currency can my Satchel card be issued in?<\/div>\n
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At the moment, all cards are issued in EUR.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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How can I activate my card?<\/div>\n
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You can do so directly from the card settings in your Client office. You should then proceed with
\n topping-up of your card balance.<\/p>\n

All the card functions will be enabled as soon as you make your first transaction at an ATM or a
\n POS. Please restrain from using the contactless feature to make your first transaction; this is
\n necessary in order to activate the card chip.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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How can I top-up my Satchel card?<\/div>\n
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Choose the Cards section in your Client office, select the card you need to top-up, enter the amount and the narrative, if necessary, and approve the transaction.<\/p>\n

The transaction will instantly reflect on your card\u2019s balance.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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Where can I find my card\u2019s PIN?<\/div>\n
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You can always find it in the card settings. If you wish to change it, please contact our Customer
\nSupport team at support@satchel.eu or via chat.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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Does my Satchel card have the contactless feature?<\/div>\n
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Yes, all Satchel cards support contactless payments.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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What is the current limit for a contactless payment without authorization (PIN entering)?<\/div>\n
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The limit is set by the merchant\u2019s financial institution, guided by World Payment Systems. Usually the limit is between 25-50 EUR. Nevertheless, all the limits for transactions being set up on the card in accordance to the tariff plan assigned remain the same.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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What is 3D Secure? Is it enabled on my card?<\/div>\n
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3D Secure is a feature that creates an additional security layer for e-commerce card
\n transactions.<\/p>\n

All Satchel cards are equipped with 3D Secure.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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Are there any card limits?<\/div>\n
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You can check the Satchel card limits here: Card page<\/a>. In order to raise your card limit, please contact our Cards team via chat or at cards@satchel.eu.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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Can I withdraw money from my Satchel card in an ATM?<\/div>\n
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You can withdraw money from your Satchel card in any ATM that supports Mastercard. Please note that there are limits on withdrawals<\/a> in place.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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Can I pay online with my Satchel card?<\/div>\n
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Yes, you can pay online with your Satchel card. Please be sure that the balance of the card is higher than the amount of the transaction you wish to perform.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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I lost my Satchel card. What should I do?<\/div>\n
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If you have lost your card, you should immediately notify our Cards team via chat or at cards@satchel.eu, asking them to block your card. The team will then guide you through the following steps.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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My card is about to expire. What should I do?<\/div>\n
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One month before your card expires, you will receive a card replacement notification. In the same notification you will be asked to indicate your address for card delivery. Note: Please note that once you receive your new card, you must activate it through the Satchel web Client office or via the mobile app.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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Can I block the Satchel cards linked to a currency account?<\/div>\n
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Yes. To do so, please send an inquiry to our Cards team via chat or at cards@satchel.eu.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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Can a company issue cards for its employees under a Business account?<\/div>\n
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Yes. For details, please contact our Customer Support team via chat or at support@satchel.eu.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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Other topics<\/div>\n