{"id":92,"date":"2021-03-02T19:51:10","date_gmt":"2021-03-02T17:51:10","guid":{"rendered":"https:\/\/satchel.eu\/?page_id=92"},"modified":"2026-04-17T14:34:10","modified_gmt":"2026-04-17T11:34:10","slug":"contact","status":"publish","type":"page","link":"https:\/\/satchel.eu\/fr\/contact\/","title":{"rendered":"Contacts"},"content":{"rendered":"<section class=\"section pt-45 pt-md-70\">\r\n  <div class=\"container\">\r\n    <div class=\"row\">\r\n      <div class=\"col-lg-12 offset-lg-2\">\r\n        <h1 class=\"mb-15 text-center\">Help center<\/h1>\r\n        <p class=\"mb-25 text-center\">Below you will find all the necessary contacts for any general or emergency issues.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"row\">\r\n      <div class=\"col-lg-12 offset-lg-2\">\r\n        <div class=\"row\">\r\n          <div class=\"col-md-8 mb-25\">\r\n            <div class=\"contact-card\">\r\n              <div class=\"mb-25 w-56px h-56px\">\r\n                <img class=\"lazyload\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-y-support.svg?v=2.5\u00a0\u00bb src=\u00a0\u00bbdata:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\u00a0\u00bb alt>\r\n              <\/div>\r\n\r\n              <div class=\"contact-card__title h4 mb-15\">Customer support<\/div>\r\n              <p class=\"mb-40 p-md2 font-weight-medium\" style=\"line-height: 23px;\"><span class=\"font-weight-semibold\">Working hours:<\/span><br>\r\n                Monday &#8211; Friday<br>\r\n                9 AM &#8211; 18 PM (GMT+2)<\/p>\r\n              <p class=\"mb-15 p-md2 font-weight-semibold mt-md-auto\" style=\"line-height: 23px;\">We are here to help you<\/p>\r\n              <a class=\"contact-card__link contact-card__link--phone mb-15 js-customer-support-phone\" href=\"tel:+37052141818\">\r\n                <img class=\"lazyload mr-5\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-phone.svg?v=2.5\u00a0\u00bb src=\u00a0\u00bbdata:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\u00a0\u00bb alt style=\u00a0\u00bbwidth: 17px; height: 16px; min-width: 17px; min-height: 16px;\u00a0\u00bb>\r\n                +370 5214 1818\r\n              <\/a>\r\n              <a class=\"contact-card__link contact-card__link--email js-customer-support-email\" href=\"mailto:support@satchel.eu\">\r\n                <img class=\"lazyload mr-5\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-email.svg?v=2.5\u00a0\u00bb src=\u00a0\u00bbdata:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\u00a0\u00bb alt style=\u00a0\u00bbwidth: 17px; height: 16px; min-width: 17px; min-height: 16px;\u00a0\u00bb>\r\n                support@satchel.eu\r\n              <\/a>\r\n            <\/div>\r\n          <\/div>\r\n          \r\n          <div class=\"col-md-8 mb-25\">\r\n            <div class=\"contact-card\">\r\n              <div class=\"mb-25 w-56px h-56px\">\r\n                <img class=\"lazyload\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-y-current-accounts.svg?v=2.5\u00a0\u00bb src=\u00a0\u00bbdata:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\u00a0\u00bb alt>\r\n              <\/div>\r\n\r\n              \r\n              <div class=\"contact-card__title h4 mb-15\">Sales<\/div>\r\n\r\n              <p class=\"mb-40 p-md2 font-weight-medium\" style=\"line-height: 23px;\"><span class=\"font-weight-semibold\">Working hours:<\/span><br>\r\n                Monday &#8211; Friday<br>\r\n                9 AM &#8211; 18 PM (GMT+2)<\/p>\r\n              <p class=\"mb-15 p-md2 font-weight-semibold mt-md-auto\" style=\"line-height: 23px;\">Feel free to contact us <\/p>\r\n              \r\n              <a class=\"contact-card__link contact-card__link--phone mb-15 js-sales-phone\" href=\"tel:+37052142278\">\r\n                <img class=\"lazyload mr-5\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-phone.svg?v=2.5\u00a0\u00bb src=\u00a0\u00bbdata:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\u00a0\u00bb alt style=\u00a0\u00bbwidth: 17px; height: 16px; min-width: 17px; min-height: 16px;\u00a0\u00bb>\r\n                +370 5214 2278\r\n              <\/a>\r\n              <a class=\"contact-card__link contact-card__link--email mb-0 js-sales-email\" href=\"mailto:sales@satchel.eu\">\r\n                <img class=\"lazyload mr-5\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-email.svg?v=2.5\u00a0\u00bb src=\u00a0\u00bbdata:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\u00a0\u00bb alt style=\u00a0\u00bbwidth: 17px; height: 16px; min-width: 17px; min-height: 16px;\u00a0\u00bb>\r\n                sales@satchel.eu\r\n              <\/a>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"row\">\r\n          <div class=\"col-md-8 mb-25\">\r\n            <div class=\"contact-card\">\r\n              <div class=\"mb-25 w-56px h-56px\">\r\n                <img class=\"lazyload\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-y-puzzle.svg?v=2.5\u00a0\u00bb src=\u00a0\u00bbdata:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\u00a0\u00bb alt>\r\n              <\/div>\r\n\r\n              <div class=\"contact-card__title h4 mb-15\">For financial institutions<\/div>\r\n              <a class=\"contact-card__link contact-card__link--email mb-25 js-financial-institutions-email\" href=\"mailto:icbu@satchel.eu\">\r\n                <img class=\"lazyload mr-5\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-email.svg?v=2.5\u00a0\u00bb src=\u00a0\u00bbdata:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\u00a0\u00bb alt style=\u00a0\u00bbwidth: 17px; height: 16px; min-width: 17px; min-height: 16px;\u00a0\u00bb>\r\n                icbu@satchel.eu\r\n              <\/a>\r\n              \r\n              <div class=\"contact-card__title h4 mb-15\">Marketing and PR<\/div>\r\n              <a class=\"contact-card__link contact-card__link--email mb-25 js-marketing-pr-email\" href=\"mailto:marketing@satchel.eu\">\r\n                <img class=\"lazyload mr-5\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-email.svg?v=2.5\u00a0\u00bb src=\u00a0\u00bbdata:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\u00a0\u00bb alt style=\u00a0\u00bbwidth: 17px; height: 16px; min-width: 17px; min-height: 16px;\u00a0\u00bb>\r\n                marketing@satchel.eu\r\n              <\/a>\r\n              \r\n              <div class=\"contact-card__title h4 mb-15\">General questions<\/div>\r\n              <a class=\"contact-card__link contact-card__link--email mb-0 js-general-questions-email\" href=\"mailto:info@satchel.eu\">\r\n                <img class=\"lazyload mr-5\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-email.svg?v=2.5\u00a0\u00bb src=\u00a0\u00bbdata:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\u00a0\u00bb alt style=\u00a0\u00bbwidth: 17px; height: 16px; min-width: 17px; min-height: 16px;\u00a0\u00bb>\r\n                info@satchel.eu\r\n              <\/a>\r\n              <!--<div class=\"contact-card__text mb-10\">\u0421omplaints & suggestions<\/div><a class=\"btn btn-primary w-100\" href=\"#modalContactForm\" data-fancybox data-options=\"{\"touch\" : false, \"autoFocus\": false, \"backFocus\": false}\">Leave us your feedback<\/a>-->\r\n            <\/div>\r\n          <\/div>\r\n\r\n          <div class=\"col-md-8 mb-25\">\r\n            <div class=\"contact-card\">\r\n              <div class=\"mb-25 w-56px h-56px\">\r\n                <img class=\"lazyload\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/boss.svg?v=2.5\u00a0\u00bb src=\u00a0\u00bbdata:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\u00a0\u00bb alt>\r\n              <\/div>\r\n\r\n              <div class=\"contact-card__title h4 mb-15\">For public authorities and law enforcement agencies<\/div>\r\n              <a class=\"contact-card__link contact-card__link--email mb-25 mb-md-45\" href=\"mailto:compliance@satchel.eu\">\r\n                <img class=\"lazyload mr-5\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-email.svg?v=2.5\u00a0\u00bb src=\u00a0\u00bbdata:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\u00a0\u00bb alt style=\u00a0\u00bbwidth: 17px; height: 16px; min-width: 17px; min-height: 16px;\u00a0\u00bb>\r\n                compliance@satchel.eu\r\n              <\/a>\r\n              \r\n              <div class=\"contact-card__title h4 mb-15\">For other matters regarding AML\/CTF or fraud inquiries<\/div>\r\n              <a class=\"contact-card__link contact-card__link--email mb-0\" href=\"mailto:aml@satchel.eu\">\r\n                <img class=\"lazyload mr-5\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-email.svg?v=2.5\u00a0\u00bb src=\u00a0\u00bbdata:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\u00a0\u00bb alt style=\u00a0\u00bbwidth: 17px; height: 16px; min-width: 17px; min-height: 16px;\u00a0\u00bb>\r\n                aml@satchel.eu\r\n              <\/a>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"row mb-50\">\r\n      <div class=\"col-lg-12 offset-lg-2\">\r\n        <div class=\"contact-card contact-card--large\">\r\n          <div class=\"contact-card__left\">\r\n            <div class=\"mb-25 w-56px h-56px\">\r\n              <img class=\"lazyload\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-y-sepa-swift-world.svg?v=2.5\u00a0\u00bb src=\u00a0\u00bbdata:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\u00a0\u00bb alt>\r\n            <\/div>\r\n\r\n            <div class=\"contact-card__title h4 mb-15\">Head Office<\/div>\r\n            <div class=\"contact-card__text mb-20\">Gele\u017einio vilko g. 18A,<br> Vilnius, LT-08104,<br> Lithuania<\/div><a class=\"btn btn-link mb-0 p p-md\" href=\"https:\/\/www.google.com\/maps\/place\/Hanner+Building,+Gele%C5%BEinio+Vilko+g.+18A,+Vilnius+08105,+%D0%9B%D0%B8%D1%82%D0%B2%D0%B0\/@54.6995048,25.2596897,17z\/data=!3m1!4b1!4m5!3m4!1s0x46dd93feb40a4c29:0x61c3e50634c536a5!8m2!3d54.6995048!4d25.2618784\" target=\"_blank\" rel=\"noopener\">Get direction<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"16\" viewBox=\"0 0 17 16\"> <g fill=\"none\" fill-rule=\"evenodd\"> <g> <g> <g> <g> <path d=\"M0 0H16V16H0z\" transform=\"translate(-313 -1628) translate(271 1615) translate(.018 12) translate(42 1)\"\/> <path class=\"path\" fill=\"#4854FF\" d=\"M14.96 8.19c.05-.12.05-.26 0-.38-.03-.06-.06-.12-.11-.16l-4-4c-.2-.2-.51-.2-.71 0-.2.2-.2.51 0 .71l3.15 3.15H1.5C1.22 7.5 1 7.72 1 8s.22.5.5.5h11.79l-3.15 3.15c-.2.2-.2.51 0 .71.1.1.23.15.35.15.12 0 .26-.05.35-.15l4-4c.06-.05.1-.11.12-.17z\" transform=\"translate(-313 -1628) translate(271 1615) translate(.018 12) translate(42 1)\"\/> <\/g> <\/g> <\/g> <\/g> <\/g><\/svg><\/a>\r\n          <\/div>\r\n          <div class=\"contact-card__right\">\r\n            <div class=\"contact-card__map\"><iframe src=\"https:\/\/snazzymaps.com\/embed\/281785\" width=\"100%\" height=\"100%\" style=\"border:none;\"><\/iframe><\/div>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"row mb-80\">\r\n      <div class=\"col-lg-12 offset-lg-2\">\r\n        <div class=\"contact-card h-auto p-sm-32\">\r\n          <h2 class=\"mb-16\">Complaints<\/h2>\r\n          <div class=\"row mb-70\">\r\n            <div class=\"col-lg-8\">\r\n              <p>If you would like to report a complaint, please send us all the details related to it. The incident will be thoroughly analysed by our Complaint Department. We will make sure to undertake all the necessary measures to prevent this situation from happening again.<\/p>\r\n            <\/div>\r\n            <div class=\"col-lg-7 offset-lg-1\">\r\n\r\n              <div class=\"steps steps--short\">\r\n                <div class=\"steps__step\">\r\n                  <div class=\"steps__number\">1<\/div>\r\n                  <div class=\"steps__descr\">\r\n                    <span class=\"h4 mb-0 font-weight-medium\">Fill in a complaint form<\/span>\r\n                  <\/div>\r\n                <\/div>\r\n                <div class=\"steps__step\">\r\n                  <div class=\"steps__number\">2<\/div>\r\n                  <div class=\"steps__descr\">\r\n                    <span class=\"h4 mb-0 font-weight-medium\">Send the form to us<\/span>\r\n                  <\/div>\r\n                <\/div>\r\n                <div class=\"steps__step\">\r\n                  <div class=\"steps__number\">3<\/div>\r\n                  <div class=\"steps__descr\">\r\n                    <span class=\"h4 mb-0 font-weight-medium\">Your complaint will be reviewed shortly<\/span>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n\r\n            <\/div>\r\n          <\/div>\r\n          <div class=\"text-center w-100\">\r\n            <a href=\"<?php echo esc_url( home_url('\/') ); ?>customer-complaint-form\/\u00a0\u00bb class=\u00a0\u00bbbtn btn-primary\u00a0\u00bb>Go to complaint form<\/a>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"row\">\r\n      <div class=\"col-md-8 col-lg-6 offset-lg-2 border-right mb-25 mb-md-0\">\r\n        <div class=\"h4 text-center mb-10\">Careers<\/div>\r\n        <p class=\"p-md text-center mb-15\">Make your contribution to the fintech<br> industry with Satchel<\/p>\r\n        <div class=\"text-center\"><a class=\"btn btn-primary\" href=\"<?php echo esc_url( home_url('\/') ); ?>careers\/\u00a0\u00bb>View open positions<\/a><\/div>\r\n      <\/div>\r\n      <div class=\"col-md-8 col-lg-6\">\r\n        <div class=\"h4 text-center mb-10\">Frequently asked questions (FAQ)<\/div>\r\n        <p class=\"p-md text-center mb-15\">Find simple answers to<br> complex problems<\/p>\r\n        <div class=\"text-center\"><a class=\"btn btn-primary w-135px\" href=\"<?php echo esc_url( home_url('\/') ); ?>faq\/\u00a0\u00bb>Open<\/a><\/div>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"row mt-65\">\r\n      <div class=\"col-lg-14 mx-auto\">\r\n        <div class=\"contact-box\" style=\"box-shadow: none;\">\r\n          <p class=\"h2 text-center mb-30\">Leave feedback or suggestion<\/p>\r\n          <!--<p class=\"text-center mb-30\">(need content) We would love to hear more details about your business case and to know you better. Get a respon\u2026<\/p>-->\r\n          <div class=\"form form--contact\">\r\n            <?php get_template_part('template-parts\/feedback-form'); ?>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"Help center Below you will find all the necessary contacts for any general or emergency issues.","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/contacts.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-92","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contactez-nous | Satchel<\/title>\n<meta name=\"description\" content=\"Contactez notre \u00e9quipe pour toute assistance ou information.\" \/>\n<meta name=\"robots\" content=\"index, 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