{"id":99,"date":"2021-03-02T19:57:02","date_gmt":"2021-03-02T17:57:02","guid":{"rendered":"https:\/\/satchel.eu\/?page_id=99"},"modified":"2026-04-17T12:31:07","modified_gmt":"2026-04-17T09:31:07","slug":"faq","status":"publish","type":"page","link":"https:\/\/satchel.eu\/fr\/faq\/","title":{"rendered":"Perguntas Frequentes"},"content":{"rendered":"
\r\n
\r\n
\r\n
\r\n

How can we help?<\/h1>\r\n

We have segmented the questions that our customer support team receives most frequently into six main blocks. In each one of them you will find information regarding the use of our services and instructions for when you are experiencing problems, such a lost card or forgotten password.<\/p>\r\n

\r\n\r\n faq\/general-information\/\u00a0\u00bb>\r\n \/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-y-info.svg?v=2.5\u00a0\u00bb src=\u00a0\u00bbdata:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\u00a0\u00bb alt>\r\n
General Information<\/div>\r\n <\/a>\r\n\r\n faq\/satchel-current-account\/\u00a0\u00bb>\r\n \/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-y-personal-account.svg?v=2.5\u00a0\u00bb src=\u00a0\u00bbdata:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\u00a0\u00bb alt>\r\n
Satchel Current Account<\/div>\r\n <\/a>\r\n\r\n faq\/login-and-password\/\u00a0\u00bb>\r\n \/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-y-password.svg?v=2.5\u00a0\u00bb src=\u00a0\u00bbdata:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\u00a0\u00bb alt>\r\n
Login and Password<\/div>\r\n <\/a>\r\n\r\n faq\/account-statement-transaction-receipt\/\u00a0\u00bb>\r\n \/wp-content\/themes\/satchel\/public\/img\/faq\/faq-topic-account-statement-transaction-receipt-icon.svg?v=2.5\u00a0\u00bb src=\u00a0\u00bbdata:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\u00a0\u00bb alt>\r\n
Account Statement & Transaction Receipt<\/div>\r\n <\/a>\r\n\r\n faq\/sepa-the-ultimate-guide\/\u00a0\u00bb>\r\n \/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-y-sepa.svg?v=2.5\u00a0\u00bb src=\u00a0\u00bbdata:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\u00a0\u00bb alt>\r\n
SEPA: The Ultimate Guide<\/div>\r\n <\/a>\r\n\r\n faq\/payments-and-transactions\/\u00a0\u00bb>\r\n \/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-y-pay.svg?v=2.5\u00a0\u00bb src=\u00a0\u00bbdata:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\u00a0\u00bb alt>\r\n
Payments & Transactions<\/div>\r\n <\/a>\r\n\r\n faq\/satchel-cards\/\u00a0\u00bb>\r\n \/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-y-credit-cards.svg?v=2.5\u00a0\u00bb src=\u00a0\u00bbdata:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\u00a0\u00bb alt>\r\n
Satchel Cards<\/div>\r\n <\/a>\r\n\r\n <\/div>\r\n
<\/div>\r\n
\r\n
\r\n

Didn\u2019t find your question?<\/p>\r\n

Contact our support team via phone or email.<\/p>\r\n <\/div>\r\n

\r\n +370 5214 1818<\/a>\r\n support@satchel.eu<\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"How can we help? We have segmented the questions that our customer support team receives most frequently into six main blocks. In each one of them you will find information regarding the use of our services and instructions for when you are experiencing problems, such a lost card or forgotten password.","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"faq-templates\/faq.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-99","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQ \u2013 Questions fr\u00e9quentes | Satchel<\/title>\n<meta name=\"description\" content=\"R\u00e9ponses aux questions sur les services Satchel.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/satchel.eu\/fr\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ \u2013 Questions fr\u00e9quentes | Satchel\" \/>\n<meta property=\"og:description\" content=\"R\u00e9ponses aux questions sur les services Satchel.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/satchel.eu\/fr\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Satchel\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-17T09:31:07+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/satchel.eu\\\/fr\\\/faq\\\/\",\"url\":\"https:\\\/\\\/satchel.eu\\\/fr\\\/faq\\\/\",\"name\":\"FAQ \u2013 Questions fr\u00e9quentes | Satchel\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/satchel.eu\\\/fr\\\/#website\"},\"datePublished\":\"2021-03-02T17:57:02+00:00\",\"dateModified\":\"2026-04-17T09:31:07+00:00\",\"description\":\"R\u00e9ponses aux questions sur les services Satchel.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/satchel.eu\\\/fr\\\/faq\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/satchel.eu\\\/fr\\\/faq\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/satchel.eu\\\/fr\\\/faq\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Satchel\",\"item\":\"https:\\\/\\\/satchel.eu\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Perguntas Frequentes\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/satchel.eu\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/satchel.eu\\\/fr\\\/\",\"name\":\"Satchel\",\"description\":\"Your money management solution\",\"publisher\":{\"@id\":\"https:\\\/\\\/satchel.eu\\\/#organization\"},\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/satchel.eu\\\/#organization\",\"name\":\"Satchel\",\"url\":\"https:\\\/\\\/satchel.eu\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\\\/\\\/satchel.eu\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/satchel.eu\\\/android-chrome-256x256.png\",\"contentUrl\":\"https:\\\/\\\/satchel.eu\\\/android-chrome-256x256.png\",\"width\":256,\"height\":256,\"caption\":\"Satchel\"},\"image\":{\"@id\":\"https:\\\/\\\/satchel.eu\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"foundingDate\":\"2018\",\"address\":{\"@type\":\"PostalAddress\",\"streetAddress\":\"Up\u0117s St. 21-1\",\"postalCode\":\"LT-08128\",\"addressLocality\":\"Vilnius\",\"addressCountry\":\"LT\"},\"contactPoint\":[{\"@type\":\"ContactPoint\",\"contactType\":\"customer support\",\"telephone\":\"+370-5-214-1818\",\"email\":\"support@satchel.eu\",\"availableLanguage\":[\"en\",\"lt\"]},{\"@type\":\"ContactPoint\",\"contactType\":\"sales\",\"telephone\":\"+370-5-214-2278\",\"email\":\"sales@satchel.eu\",\"availableLanguage\":[\"en\",\"lt\"]}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ \u2013 Questions fr\u00e9quentes | Satchel","description":"R\u00e9ponses aux questions sur les services Satchel.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/satchel.eu\/fr\/faq\/","og_locale":"fr_FR","og_type":"article","og_title":"FAQ \u2013 Questions fr\u00e9quentes | Satchel","og_description":"R\u00e9ponses aux questions sur les services Satchel.","og_url":"https:\/\/satchel.eu\/fr\/faq\/","og_site_name":"Satchel","article_modified_time":"2026-04-17T09:31:07+00:00","twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/satchel.eu\/fr\/faq\/","url":"https:\/\/satchel.eu\/fr\/faq\/","name":"FAQ \u2013 Questions fr\u00e9quentes | Satchel","isPartOf":{"@id":"https:\/\/satchel.eu\/fr\/#website"},"datePublished":"2021-03-02T17:57:02+00:00","dateModified":"2026-04-17T09:31:07+00:00","description":"R\u00e9ponses aux questions sur les services Satchel.","breadcrumb":{"@id":"https:\/\/satchel.eu\/fr\/faq\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/satchel.eu\/fr\/faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/satchel.eu\/fr\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Satchel","item":"https:\/\/satchel.eu\/fr\/"},{"@type":"ListItem","position":2,"name":"Perguntas Frequentes"}]},{"@type":"WebSite","@id":"https:\/\/satchel.eu\/fr\/#website","url":"https:\/\/satchel.eu\/fr\/","name":"Satchel","description":"Your money management solution","publisher":{"@id":"https:\/\/satchel.eu\/#organization"},"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/satchel.eu\/#organization","name":"Satchel","url":"https:\/\/satchel.eu\/","logo":{"@type":"ImageObject","@id":"https:\/\/satchel.eu\/#\/schema\/logo\/image\/","url":"https:\/\/satchel.eu\/android-chrome-256x256.png","contentUrl":"https:\/\/satchel.eu\/android-chrome-256x256.png","width":256,"height":256,"caption":"Satchel"},"image":{"@id":"https:\/\/satchel.eu\/#\/schema\/logo\/image\/"},"foundingDate":"2018","address":{"@type":"PostalAddress","streetAddress":"Up\u0117s St. 21-1","postalCode":"LT-08128","addressLocality":"Vilnius","addressCountry":"LT"},"contactPoint":[{"@type":"ContactPoint","contactType":"customer support","telephone":"+370-5-214-1818","email":"support@satchel.eu","availableLanguage":["en","lt"]},{"@type":"ContactPoint","contactType":"sales","telephone":"+370-5-214-2278","email":"sales@satchel.eu","availableLanguage":["en","lt"]}]}]}},"_links":{"self":[{"href":"https:\/\/satchel.eu\/fr\/wp-json\/wp\/v2\/pages\/99","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/satchel.eu\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/satchel.eu\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/satchel.eu\/fr\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/satchel.eu\/fr\/wp-json\/wp\/v2\/comments?post=99"}],"version-history":[{"count":11,"href":"https:\/\/satchel.eu\/fr\/wp-json\/wp\/v2\/pages\/99\/revisions"}],"predecessor-version":[{"id":7007,"href":"https:\/\/satchel.eu\/fr\/wp-json\/wp\/v2\/pages\/99\/revisions\/7007"}],"wp:attachment":[{"href":"https:\/\/satchel.eu\/fr\/wp-json\/wp\/v2\/media?parent=99"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}