{"id":101,"date":"2021-03-02T19:58:38","date_gmt":"2021-03-02T17:58:38","guid":{"rendered":"https:\/\/satchel.eu\/?page_id=101"},"modified":"2025-12-08T14:18:57","modified_gmt":"2025-12-08T12:18:57","slug":"general-information","status":"publish","type":"page","link":"https:\/\/satchel.eu\/pl\/faq\/general-information\/","title":{"rendered":"Informacje og\u00f3lne"},"content":{"rendered":"
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General Questions<\/h1>\n
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Which countries is Satchel available in?<\/div>\n
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Satchel provides digital money management solutions to customers all over the world, empowering them with cutting-edge technology for efficient financial operations. You can open an account with us regardless of your citizenship or financial history; however, there is a list of countries that we do not onboard clients from. You can find the full list of Blacklisted jurisdictions on the dedicated web page: \u201cBlacklisted jurisdictions\u201d<\/a>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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How can I sign up?<\/div>\n
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Applying for a Satchel account is simple and can be done remotely. To start the application process, click on \u201cOpen Personal Account\u201d<\/a> for private individuals, or \u201cOpen Corporate Account<\/a>\u201d for businesses. After the submission of an application form, it will be reviewed by our Compliance department. This step can take up to 7-10 business days. In some cases, we may ask you to provide additional information in order to complete the procedure in accordance with regulatory requirements.<\/p>\n

Upon the submission of your application, you will need to set up a password, which you will use
\n to log into your account. For this purpose, you will receive an email from Satchel with a
\n password setup link.<\/p>\n

The link is valid for 24 hours; in case of link expiration, please request a new one by contacting
\n our Customer Support team at support@satchel.eu. After setting the password, please
\n download the Satchel app to verify your identity. You will need the frontal camera of your
\n smartphone along with your passport or a national ID to complete identity verification.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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What is ID verification?<\/div>\n
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It is an identity verification procedure powered by our partner Ondato, performed through a one-time video call.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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How do I complete the video ID verification call?<\/div>\n
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Our partner Ondato has developed a safe, secure and convenient method for digital ID verification in real-time, from anywhere in the world. To initiate your one-time ID verification process, click on \u201cVerify your identity\u201d button either right after registration or after setting up your password. During the video call you will take photos of your passport or national ID and take a selfie. It will not take more than one minute of your time.<\/p>\n

Here are a few tips on how to prepare yourself for the video call:<\/p>\n