{"id":99,"date":"2021-03-02T19:57:02","date_gmt":"2021-03-02T17:57:02","guid":{"rendered":"https:\/\/satchel.eu\/?page_id=99"},"modified":"2025-12-29T15:35:48","modified_gmt":"2025-12-29T13:35:48","slug":"faq","status":"publish","type":"page","link":"https:\/\/satchel.eu\/pt\/faq\/","title":{"rendered":"Perguntas Frequentes"},"content":{"rendered":"<section class=\"section pt-45 pt-md-70\">\r\n  <div class=\"container\">\r\n    <div class=\"row\">\r\n      <div class=\"col-lg-12 mx-auto\">\r\n        <h1 class=\"mb-20\">How can we help?<\/h1>\r\n        <p class=\"p-md\">We have segmented the questions that our customer support team receives most frequently into six main blocks. In each one of them you will find information regarding the use of our services and instructions for when you are experiencing problems, such a lost card or forgotten password.<\/p>\r\n        <div class=\"faq-topics mb-15\">\r\n\r\n          <a class=\"faq-topic\" href=\"<?php echo esc_url( home_url('\/') ); ?>faq\/general-information\/&#8221;>\r\n            <img class=\"lazyload faq-topic__icon\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-y-info.svg?v=2.5&#8221; src=&#8221;data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==&#8221; alt>\r\n            <div class=\"faq-topic__text\">General Information<\/div>\r\n          <\/a>\r\n\r\n          <a class=\"faq-topic\" href=\"<?php echo esc_url( home_url('\/') ); ?>faq\/satchel-current-account\/&#8221;>\r\n            <img class=\"lazyload faq-topic__icon\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-y-personal-account.svg?v=2.5&#8221; src=&#8221;data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==&#8221; alt>\r\n            <div class=\"faq-topic__text\">Satchel Current Account<\/div>\r\n          <\/a>\r\n\r\n          <a class=\"faq-topic\" href=\"<?php echo esc_url( home_url('\/') ); ?>faq\/login-and-password\/&#8221;>\r\n            <img class=\"lazyload faq-topic__icon\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-y-password.svg?v=2.5&#8221; src=&#8221;data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==&#8221; alt>\r\n            <div class=\"faq-topic__text\">Login and Password<\/div>\r\n          <\/a>\r\n\r\n          <a class=\"faq-topic\" href=\"<?php echo esc_url( home_url('\/') ); ?>faq\/account-statement-transaction-receipt\/&#8221;>\r\n            <img class=\"lazyload faq-topic__icon\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/faq\/faq-topic-account-statement-transaction-receipt-icon.svg?v=2.5&#8221; src=&#8221;data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==&#8221; alt>\r\n            <div class=\"faq-topic__text\">Account Statement &#038; Transaction Receipt<\/div>\r\n          <\/a>\r\n\r\n          <a class=\"faq-topic\" href=\"<?php echo esc_url( home_url('\/') ); ?>faq\/sepa-the-ultimate-guide\/&#8221;>\r\n            <img class=\"lazyload faq-topic__icon\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-y-sepa.svg?v=2.5&#8221; src=&#8221;data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==&#8221; alt>\r\n            <div class=\"faq-topic__text\">SEPA: The Ultimate Guide<\/div>\r\n          <\/a>\r\n\r\n          <a class=\"faq-topic\" href=\"<?php echo esc_url( home_url('\/') ); ?>faq\/payments-and-transactions\/&#8221;>\r\n            <img class=\"lazyload faq-topic__icon\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-y-pay.svg?v=2.5&#8221; src=&#8221;data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==&#8221; alt>\r\n            <div class=\"faq-topic__text\">Payments &#038; Transactions<\/div>\r\n          <\/a>\r\n\r\n          <a class=\"faq-topic\" href=\"<?php echo esc_url( home_url('\/') ); ?>faq\/satchel-cards\/&#8221;>\r\n            <img class=\"lazyload faq-topic__icon\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-y-credit-cards.svg?v=2.5&#8221; src=&#8221;data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==&#8221; alt>\r\n            <div class=\"faq-topic__text\">Satchel Cards<\/div>\r\n          <\/a>\r\n\r\n        <\/div>\r\n        <div class=\"border-bottom mb-40\"><\/div>\r\n        <div class=\"d-block d-md-flex align-items-md-center justify-content-md-between\">\r\n          <div class=\"mb-20 mb-md-0\">\r\n            <p class=\"h4 mb-10\">Didn\u2019t find your question?<\/p>\r\n            <p class=\"h6 mb-0\">Contact our support team via phone or email.<\/p>\r\n          <\/div>\r\n          <div class=\"d-flex flex-sm-row flex-column align-items-start\">\r\n            <a class=\"btn btn-primary mr-sm-15 mb-sm-0 mb-20 js-customer-support-phone-faq\" href=\"tel:+37052141818\">+370 5214 1818<\/a>\r\n            <a class=\"btn btn-primary  js-customer-support-email-faq\" href=\"mailto:support@satchel.eu\">support@satchel.eu<\/a>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"How can we help? We have segmented the questions that our customer support team receives most frequently into six main blocks. 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