{"id":70,"date":"2021-03-02T15:00:00","date_gmt":"2021-03-02T13:00:00","guid":{"rendered":"https:\/\/satchel.eu\/?page_id=70"},"modified":"2026-04-20T15:31:35","modified_gmt":"2026-04-20T12:31:35","slug":"careers","status":"publish","type":"page","link":"https:\/\/satchel.eu\/ua\/careers\/","title":{"rendered":"\u041a\u0430\u0440&#8217;\u0454\u0440\u0430"},"content":{"rendered":"<section class=\"section d-lg-flex align-items-lg-center\">\r\n  <div class=\"container\">\r\n    <div class=\"row\">\r\n      <div class=\"col-lg-14 mx-auto\">\r\n        <h1 class=\"mb-15 text-center\">\u0422\u0430\u043a, \u0432\u0438 \u043c\u043e\u0436\u0435\u0442\u0435 \u043f\u0440\u0438\u0454\u0434\u043d\u0430\u0442\u0438\u0441\u044c \u0434\u043e Satchel!<\/h1>\r\n        <p class=\"text-center mb-0\">\u0423 \u0442\u0435\u0431\u0435 \u0431\u0430\u0433\u0430\u0442\u043e \u0456\u043d\u043d\u043e\u0432\u0430\u0446\u0456\u0439\u043d\u0438\u0445 \u0456\u0434\u0435\u0439 \u044f\u043a \u0437\u043c\u0456\u043d\u0438\u0442\u0438 \u0441\u0432\u0456\u0442 \u043d\u0430 \u043a\u0440\u0430\u0449\u0435 \u0442\u0430 \u0437\u0440\u043e\u0431\u0438\u0442\u0438 \u0439\u043e\u0433\u043e \u0431\u0456\u043b\u044c\u0448 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0456\u0447\u043d\u0438\u043c? \u041c\u0438 \u0448\u0443\u043a\u0430\u0454\u043c\u043e <b>\u0435\u043d\u0442\u0443\u0437\u0456\u0430\u0441\u0442\u0456\u0432<\/b> \u044f\u043a \u0442\u0438! \u0414\u043e\u043b\u0443\u0447\u0430\u0439\u0441\u044f \u0434\u043e \u0441\u043f\u0456\u043b\u044c\u043d\u043e\u0442\u0438 \u043e\u0434\u043d\u043e\u0434\u0443\u043c\u0446\u0456\u0432, \u044f\u043a\u0456 \u043f\u0440\u0430\u0433\u043d\u0443\u0442\u044c \u0437\u0440\u043e\u0431\u0438\u0442\u0438 \u0449\u043e\u0441\u044c \u0441\u043f\u0440\u0430\u0432\u0434\u0456 \u0432\u0435\u043b\u0438\u043a\u0435.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<section class=\"section\">\r\n  <div class=\"container\">\r\n    <div class=\"capabilities\">\r\n      <div class=\"row\">\r\n        <div class=\"col-sm-8 offset-lg-2 col-lg-4 capabilities__item mb-70\">\r\n          <h2 class=\"mb-0\">\u0429\u043e \u0442\u0438 \u043e\u0442\u0440\u0438\u043c\u0430\u0454\u0448?<\/h2>\r\n        <\/div>\r\n        <div class=\"col-sm-8 col-lg-4 capabilities__item mb-70\">\r\n            <div class=\"capability d-flex align-items-center\">\r\n              <div class=\"capability__icon mr-15\"><img class=\"lazyload w-64px h-64px w-md-72px h-md-72px\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-y-collect-funds.svg?v=2.5&#8221; src=&#8221;data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==&#8221; alt><\/div>\r\n              <div class=\"capability__dscr\">\r\n                <p class=\"p-md mb-0 text-gray\">\u0414\u0440\u0430\u0439\u0432\u043e\u0432\u0443 \u0440\u043e\u0431\u043e\u0442\u0443 \u0432 \u0441\u0430\u043c\u043e\u043c\u0443 \u0441\u0435\u0440\u0446\u0456 \u0404\u0432\u0440\u043e\u043f\u0438<\/p>\r\n              <\/div>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"col-sm-8 col-lg-4 capabilities__item mb-70\">\r\n            <div class=\"capability d-flex align-items-center\">\r\n              <div class=\"capability__icon mr-15\"><img class=\"lazyload w-64px h-64px w-md-72px h-md-72px\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-y-pay.svg?v=2.5&#8221; src=&#8221;data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==&#8221; alt><\/div>\r\n              <div class=\"capability__dscr\">\r\n                <p class=\"p-md mb-0 text-gray\">\u041d\u0430\u0434\u0438\u0445\u0430\u044e\u0447\u0438\u0445 \u043a\u043e\u043b\u0435\u0433 \u0437 \u0442\u0432\u043e\u0440\u0447\u0438\u043c \u043f\u0456\u0434\u0445\u043e\u0434\u043e\u043c<\/p>\r\n              <\/div>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"col-sm-8 offset-lg-2 col-lg-4 capabilities__item\">\r\n            <div class=\"capability d-flex align-items-center\">\r\n              <div class=\"capability__icon mr-15\"><img class=\"lazyload w-64px h-64px w-md-72px h-md-72px\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-y-innovate.svg?v=2.5&#8221; src=&#8221;data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==&#8221; alt><\/div>\r\n              <div class=\"capability__dscr\">\r\n                <p class=\"p-md mb-0 text-gray\">\u041c\u043e\u0436\u043b\u0438\u0432\u043e\u0441\u0442\u0456 \u0434\u043b\u044f \u0437\u0440\u043e\u0441\u0442\u0430\u043d\u043d\u044f \u0442\u0430 \u0440\u0435\u0430\u043b\u0456\u0437\u0430\u0446\u0456\u0457 \u0441\u0432\u043e\u0433\u043e \u043f\u043e\u0442\u0435\u043d\u0446\u0456\u0430\u043b\u0443<\/p>\r\n              <\/div>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"col-sm-8 col-lg-4 capabilities__item\">\r\n            <div class=\"capability d-flex align-items-center\">\r\n              <div class=\"capability__icon mr-15\"><img class=\"lazyload w-64px h-64px w-md-72px h-md-72px\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-y-exchange-convert.svg?v=2.5&#8221; src=&#8221;data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==&#8221; alt><\/div>\r\n              <div class=\"capability__dscr\">\r\n                <p class=\"p-md mb-0 text-gray\">\u041a\u0440\u0443\u0442\u0438\u0439 \u0442\u0430 \u043a\u043e\u0440\u0438\u0441\u043d\u0438\u0439 \u0434\u043e\u0441\u0432\u0456\u0434<\/p>\r\n              <\/div>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"col-sm-8 col-lg-4 capabilities__item\">\r\n            <div class=\"capability d-flex align-items-center\">\r\n              <div class=\"capability__icon mr-15\"><img class=\"lazyload w-64px h-64px w-md-72px h-md-72px\" data-src=\"<?php echo esc_url( home_url() ); ?>\/wp-content\/themes\/satchel\/public\/img\/sleu-kit-icons-y-manage-money.svg?v=2.5&#8221; src=&#8221;data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==&#8221; alt><\/div>\r\n              <div class=\"capability__dscr\">\r\n                <p class=\"p-md mb-0 text-gray\">\u041a\u043e\u043d\u043a\u0443\u0440\u0435\u043d\u0442\u043d\u0443 \u0437\u0430\u0440\u043e\u0431\u0456\u0442\u043d\u0443 \u043f\u043b\u0430\u0442\u0443<\/p>\r\n              <\/div>\r\n            <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<section class=\"section section--default pb-0\">\r\n  <div class=\"container\">\r\n    <div class=\"row\">\r\n      <div class=\"col-lg-12 mx-auto\">\r\n        <h2 class=\"mb-25 text-center\">\u0413\u043e\u0442\u043e\u0432\u0438\u0439 \u0434\u043e \u043d\u043e\u0432\u043e\u0433\u043e \u0432\u0438\u043a\u043b\u0438\u043a\u0443?<\/h2>\r\n\r\n        <!-- <div class=\"vacancy\">\r\n          <div class=\"vacancy__header d-flex align-items-center justify-content-between\">\r\n            <div class=\"d-flex align-items-sm-center align-items-start flex-sm-row flex-column\">\r\n              <p class=\"p-md mb-0 mr-40 font-weight-bold text-gray\">Sales Manager<\/p>\r\n              <p class=\"p-md mb-0\">Lithuania, Vilnius<\/p>\r\n            <\/div><a class=\"btn btn-primary vacancy__btn vacancy__btn--more\" href=\"#\">\u041f\u043e\u043a\u0430\u0437\u0430\u0442\u0438 \u0431\u0456\u043b\u044c\u0448\u0435<\/a><a class=\"btn btn-primary vacancy__btn vacancy__btn--close\" href=\"#\">\u041f\u043e\u043a\u0430\u0437\u0430\u0442\u0438 \u043c\u0435\u043d\u0448\u0435<\/a>\r\n          <\/div>\r\n          <div class=\"vacancy__content mt-25 pt-25 border-top\">\r\n            <p class=\"h4 text-gray mb-15\">Requirements:<\/p>\r\n            <ul class=\"mb-25\">\r\n              <li>Previous sales and business development experience in Fintech, banking or corporate consulting. Ideally, additional experience in project management, analytics or working with front\/backend development projects;<\/li>\r\n              <li>Motivated and result-oriented personality with analytical mindset and career development ambitions;<\/li>\r\n              <li>Team player with ability to actively take initiatives and make own decisions within the field of competence;<\/li>\r\n              <li>Fluent English language;<\/li>\r\n              <li>Ability for regular business trips;<\/li>\r\n              <li>Knowledge of Agile or Bitrix is an advantage.<\/li>\r\n            <\/ul>\r\n            <p class=\"h4 text-gray mb-15\">Key Responsibilities:<\/p>\r\n            <ul class=\"mb-25\">\r\n              <li>New business partners and clients acquisition (management of negotiations, coordination of commercial activity, preparation of contracts etc.);<\/li>\r\n              <li>Maintenance of existing business partners portfolios;<\/li>\r\n              <li>Development and implementation of joint integration projects, marketing events, promotional activities;<\/li>\r\n              <li>Adherence to scheduled performance indicators (fulfillment of planned goals for partner\/client acquisition, project implementation deadlines etc.).<\/li>\r\n            <\/ul>\r\n            <p class=\"h4 text-gray mb-15\">We offer:<\/p>\r\n            <ul class=\"mb-40\">\r\n              <li>Stable employment on the basis of a full-time job contract;<\/li>\r\n              <li>Competitive salary;<\/li>\r\n              <li>Friendly and supportive atmosphere among colleagues;<\/li>\r\n              <li>Participation in forums and conferences for knowledge improvement;<\/li>\r\n              <li>Prestigious office.   <\/li>\r\n            <\/ul>\r\n              <div class=\"cv-form\">\r\n                <div class=\"cv-form__left\">\r\n                  <div class=\"cv-form__title h4 mb-10\">\u041f\u043e\u0434\u0430\u0439\u0442\u0435 \u0437\u0430\u044f\u0432\u043a\u0443 \u043f\u0440\u044f\u043c\u043e \u0437\u0430\u0440\u0430\u0437<\/div>\r\n                  <div class=\"cv-form__text h6 mb-0\">\u0414\u043e\u0434\u0430\u0439\u0442\u0435 \u0440\u0435\u0437\u044e\u043c\u0435 \u0430\u043d\u0433\u043b\u0456\u0439\u0441\u044c\u043a\u043e\u044e \u043c\u043e\u0432\u043e\u044e, \u0456 \u043c\u0438 \u0437\u0432\u2019\u044f\u0436\u0435\u043c\u043e\u0441\u044f \u0437 \u0432\u0430\u043c\u0438!<\/div>\r\n                <\/div>\r\n                <div class=\"cv-form__right\">\r\n                  [contact-form-7 id=\"72\" title=\"Sales Manager CV form\"]\r\n                <\/div>\r\n              <\/div>\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"vacancy\">\r\n          <div class=\"vacancy__header d-flex align-items-center justify-content-between\">\r\n            <div class=\"d-flex align-items-sm-center align-items-start flex-sm-row flex-column\">\r\n              <p class=\"p-md mb-0 mr-40 font-weight-bold text-gray\">Head of Customer Support<\/p>\r\n              <p class=\"p-md mb-0\">Lithuania, Vilnius<\/p>\r\n            <\/div><a class=\"btn btn-primary vacancy__btn vacancy__btn--more\" href=\"#\">\u041f\u043e\u043a\u0430\u0437\u0430\u0442\u0438 \u0431\u0456\u043b\u044c\u0448\u0435<\/a><a class=\"btn btn-primary vacancy__btn vacancy__btn--close\" href=\"#\">\u041f\u043e\u043a\u0430\u0437\u0430\u0442\u0438 \u043c\u0435\u043d\u0448\u0435<\/a>\r\n          <\/div>\r\n          <div class=\"vacancy__content mt-25 pt-25 border-top\">\r\n            <p class=\"h4 text-gray mb-15\">Requirements:<\/p>\r\n            <ul class=\"mb-25\">\r\n              <li>At least 2 years of experience in Customer Support department at the Banking or Financial sector (preferred)<\/li>\r\n              <li>At least 1 year of experience in a Team Lead position;<\/li>\r\n              <li>Fluent in English and Lithuanian (knowledge of the Russian language is highly preferred);<\/li>\r\n              <li>Organizational and management skills, excellent communication skills;<\/li>\r\n              <li>Experience in optimizing processes and increasing the efficiency of used resources;<\/li>\r\n              <li>Ability to organize and plan the work of the department;<\/li>\r\n              <li>Experience with Zendesk software products and services;<\/li>\r\n              <li>Experience in creating processes within the support team.<\/li>\r\n            <\/ul>\r\n            <p class=\"h4 text-gray mb-15\">Responsibilities:<\/p>\r\n            <ul class=\"mb-25\">\r\n              <li>Managing the support team consisting of 2-3 members;<\/li>\r\n              <li>Forming a team, participating in the hiring process if needed;<\/li>\r\n              <li>Creating KPIs, monitoring the quality of service and the correctness of responses to customers;<\/li>\r\n              <li>Ensuring that every customer is efficiently onboarded and gets an answer to all their doubts;<\/li>\r\n              <li>Creating procedures, manuals and instructions;<\/li>\r\n              <li>Creating healthy climate in the team and increasing productivity;<\/li>\r\n              <li>Improving workflows and creating automation processes.<\/li>\r\n            <\/ul>\r\n            <p class=\"h4 text-gray mb-15\">We offer:<\/p>\r\n            <ul class=\"mb-40\">\r\n              <li>Stable employment on the basis of a full-time job contract;<\/li>\r\n              <li>Competitive salary;<\/li>\r\n              <li>Friendly and supportive atmosphere among colleagues;<\/li>\r\n              <li>Participation in forums and conferences for knowledge improvement;<\/li>\r\n              <li>Prestigious office.<\/li>\r\n            <\/ul>\r\n              <div class=\"cv-form\">\r\n                <div class=\"cv-form__left\">\r\n                  <div class=\"cv-form__title h4 mb-10\">\u041f\u043e\u0434\u0430\u0439\u0442\u0435 \u0437\u0430\u044f\u0432\u043a\u0443 \u043f\u0440\u044f\u043c\u043e \u0437\u0430\u0440\u0430\u0437<\/div>\r\n                  <div class=\"cv-form__text h6 mb-0\">\u0414\u043e\u0434\u0430\u0439\u0442\u0435 \u0440\u0435\u0437\u044e\u043c\u0435 \u0430\u043d\u0433\u043b\u0456\u0439\u0441\u044c\u043a\u043e\u044e \u043c\u043e\u0432\u043e\u044e, \u0456 \u043c\u0438 \u0437\u0432\u2019\u044f\u0436\u0435\u043c\u043e\u0441\u044f \u0437 \u0432\u0430\u043c\u0438!<\/div>\r\n                <\/div>\r\n                <div class=\"cv-form__right\">\r\n                  [contact-form-7 id=\"2986\" title=\"Head of Customer Support CV form\"]\r\n                <\/div>\r\n              <\/div>\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"vacancy\">\r\n          <div class=\"vacancy__header d-flex align-items-center justify-content-between\">\r\n            <div class=\"d-flex align-items-sm-center align-items-start flex-sm-row flex-column\">\r\n              <p class=\"p-md mb-0 mr-40 font-weight-bold text-gray\">Customer Support Specialist<\/p>\r\n              <p class=\"p-md mb-0\">Lithuania, Vilnius<\/p>\r\n            <\/div><a class=\"btn btn-primary vacancy__btn vacancy__btn--more\" href=\"#\">\u041f\u043e\u043a\u0430\u0437\u0430\u0442\u0438 \u0431\u0456\u043b\u044c\u0448\u0435<\/a><a class=\"btn btn-primary vacancy__btn vacancy__btn--close\" href=\"#\">\u041f\u043e\u043a\u0430\u0437\u0430\u0442\u0438 \u043c\u0435\u043d\u0448\u0435<\/a>\r\n          <\/div>\r\n          <div class=\"vacancy__content mt-25 pt-25 border-top\">\r\n            <p class=\"h4 text-gray mb-15\">Requirements:<\/p>\r\n            <ul class=\"mb-25\">\r\n              <li>Previous experience in customer service (Financial or Fintech is considered an advantage);<\/li>\r\n              <li>Fluent in English and Lithuanian (knowledge of other languages is considered an advantage);<\/li>\r\n              <li>Perfect time management skills;<\/li>\r\n              <li>Communication skills, ability to respond in a clear way;<\/li>\r\n              <li>Natural desire to help and active listening skills;<\/li>\r\n              <li>Computer-literate, familiarity with CRM systems;<\/li>\r\n              <li>Working knowledge of ticketing and chat systems (Freshdesk, Freshchat or similar) is considered an advantage.<\/li>\r\n            <\/ul>\r\n            <p class=\"h4 text-gray mb-15\">Responsibilities:<\/p>\r\n            <ul class=\"mb-25\">\r\n              <li>Providing excellent customer support via email, chats, phone;<\/li>\r\n              <li>Updating our internal database with relevant information;<\/li>\r\n              <li>Immediately escalating serious complaints or issues that you are not equipped to deal with;<\/li>\r\n              <li>Liaising with colleagues or managers to find the best solutions to customers\u2019 issues;<\/li>\r\n              <li>Maintaining a polite, helpful and professional manner at all times;<\/li>\r\n              <li>Familiarizing yourself with new products and services as they are introduced;<\/li>\r\n              <li>Respecting client confidentiality at all times.<\/li>\r\n            <\/ul>\r\n            <p class=\"h4 text-gray mb-15\">We offer:<\/p>\r\n            <ul class=\"mb-40\">\r\n              <li>Stable employment on the basis of a full-time job contract;<\/li>\r\n              <li>Competitive salary;<\/li>\r\n              <li>Friendly and supportive atmosphere among colleagues;<\/li>\r\n              <li>Participation in forums and conferences for knowledge improvement;<\/li>\r\n              <li>Prestigious office.<\/li>\r\n            <\/ul>\r\n              <div class=\"cv-form\">\r\n                <div class=\"cv-form__left\">\r\n                  <div class=\"cv-form__title h4 mb-10\">\u041f\u043e\u0434\u0430\u0439\u0442\u0435 \u0437\u0430\u044f\u0432\u043a\u0443 \u043f\u0440\u044f\u043c\u043e \u0437\u0430\u0440\u0430\u0437<\/div>\r\n                  <div class=\"cv-form__text h6 mb-0\">\u0414\u043e\u0434\u0430\u0439\u0442\u0435 \u0440\u0435\u0437\u044e\u043c\u0435 \u0430\u043d\u0433\u043b\u0456\u0439\u0441\u044c\u043a\u043e\u044e \u043c\u043e\u0432\u043e\u044e, \u0456 \u043c\u0438 \u0437\u0432\u2019\u044f\u0436\u0435\u043c\u043e\u0441\u044f \u0437 \u0432\u0430\u043c\u0438!<\/div>\r\n                <\/div>\r\n                <div class=\"cv-form__right\">\r\n                  [contact-form-7 id=\"2925\" title=\"Customer Support Specialist CV form\"]\r\n                <\/div>\r\n              <\/div>\r\n          <\/div>\r\n        <\/div> -->\r\n\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n<section class=\"section\">\r\n  <div class=\"container\">\r\n    <div class=\"row\">\r\n      <div class=\"col-md-8 col-lg-6 offset-lg-2 mb-md-0 mb-30\">\r\n        <!-- <h2 class=\"mb-15\">\u041d\u0435 \u0437\u043d\u0430\u0439\u0448\u043b\u0438 \u0442\u0435, \u0449\u043e \u0448\u0443\u043a\u0430\u043b\u0438?<\/h2> -->\r\n        <p class=\"mb-0\">\u0414\u0430\u0432\u0430\u0439 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