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Help center

Below you can find all the necessary contacts for any general or emergency inquiries.

Customer support

Working hours:

Monday – Friday
9 AM – 18 PM (GMT+2)

+370 5214 1818

support@satchel.eu

Sales

Working hours:

Monday – Friday
9 AM – 18 PM (GMT+2)

+370 5214 2278

sales@satchel.eu

For financial institutions

icbu@satchel.eu

Marketing and PR

marketing@satchel.eu

General questions

info@satchel.eu

For public authorities and law enforcement agencies

compliance@satchel.eu

Other matters regarding fraud or AML/CTF

aml@satchel.eu

Head Office
Geležinio vilko g. 18A,Vilnius,
LT-08104, Lithuania

Careers

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Frequently asked questions (FAQ)

Find simple answers to complex problems.

Complaints

If you would like to report a complaint, please send us all the details related to it. The incident will be thoroughly analysed by our Complaint Department. We will make sure to undertake all the necessary measures to prevent this situation from happening again.