Start your dream job at Satchel
We care about your individual growth and know how to help you be successful without compromising personal life. If you are a motivated, open-minded and creative professional ready to accept new challenges – there is room for your ambition at Satchel.
What do we offer?
A dynamic startup with offices in the heart of Europe
A motivated international dream team
Opportunities for personal growth and a brilliant career
Possibility of rotational assignment across departments
A challenging but rewarding experience
Explore opportunities
Requirements:
- Previous sales and business development experience in Fintech, banking or corporate consulting. Ideally, additional experience in project management, analytics or working with front/backend development projects;
- Motivated and result-oriented personality with analytical mindset and career development ambitions;
- Team player with ability to actively take initiatives and make own decisions within the field of competence;
- Fluent English language;
- Ability for regular business trips;
- Knowledge of Agile or Bitrix is an advantage.
Key Responsibilities:
- New business partners and clients acquisition (management of negotiations, coordination of commercial activity, preparation of contracts etc.);
- Maintenance of existing business partners portfolios;
- Development and implementation of joint integration projects, marketing events, promotional activities;
- Adherence to scheduled performance indicators (fulfillment of planned goals for partner/client acquisition, project implementation deadlines etc.).
We offer:
- Stable employment on the basis of a full-time job contract;
- Competitive salary;
- Friendly and supportive atmosphere among colleagues;
- Participation in forums and conferences for knowledge improvement;
- Prestigious office.
Apply now
Attach your CV in English and we will get back to you!
Requirements:
- At least 2 years of experience in Customer Support department at the Banking or Financial sector (preferred)
- At least 1 year of experience in a Team Lead position;
- Fluent in English and Lithuanian (knowledge of the Russian language is highly preferred);
- Organizational and management skills, excellent communication skills;
- Experience in optimizing processes and increasing the efficiency of used resources;
- Ability to organize and plan the work of the department;
- Experience with Zendesk software products and services;
- Experience in creating processes within the support team.
Responsibilities:
- Managing the support team consisting of 2-3 members;
- Forming a team, participating in the hiring process if needed;
- Creating KPIs, monitoring the quality of service and the correctness of responses to customers;
- Ensuring that every customer is efficiently onboarded and gets an answer to all their doubts;
- Creating procedures, manuals and instructions;
- Creating healthy climate in the team and increasing productivity;
- Improving workflows and creating automation processes.
We offer:
- Stable employment on the basis of a full-time job contract;
- Competitive salary;
- Friendly and supportive atmosphere among colleagues;
- Participation in forums and conferences for knowledge improvement;
- Prestigious office.
Apply now
Attach your CV in English and we will get back to you!
Requirements:
- Previous experience in customer service (Financial or Fintech is considered an advantage);
- Fluent in English and Lithuanian (knowledge of other languages is considered an advantage);
- Perfect time management skills;
- Communication skills, ability to respond in a clear way;
- Natural desire to help and active listening skills;
- Computer-literate, familiarity with CRM systems;
- Working knowledge of ticketing and chat systems (Freshdesk, Freshchat or similar) is considered an advantage.
Responsibilities:
- Providing excellent customer support via email, chats, phone;
- Updating our internal database with relevant information;
- Immediately escalating serious complaints or issues that you are not equipped to deal with;
- Liaising with colleagues or managers to find the best solutions to customers’ issues;
- Maintaining a polite, helpful and professional manner at all times;
- Familiarizing yourself with new products and services as they are introduced;
- Respecting client confidentiality at all times.
We offer:
- Stable employment on the basis of a full-time job contract;
- Competitive salary;
- Friendly and supportive atmosphere among colleagues;
- Participation in forums and conferences for knowledge improvement;
- Prestigious office.
Apply now
Attach your CV in English and we will get back to you!
Didn’t find a match?
If you haven’t found the position you were looking for, submit your CV and we will contact you as soon as there is an opening.