Start your dream job at Satchel

Requirements:

• Previous sales and business development experience in Fintech, banking or corporate consulting. Ideally, additional experience in project management, analytics or working with front/backend development projects;
• Motivated and result-oriented personality with analytical mindset and career development ambitions;
• Team player with ability to actively take initiatives and make own decisions within the field of competence;
• Fluent English language;
• Ability for regular business trips;
• Knowledge of Agile or Bitrix is an advantage.

Key Responsibilities:

• New business partners and clients acquisition (management of negotiations, coordination of commercial activity, preparation of contracts etc.);
• Maintenance of existing business partners portfolios;
• Development and implementation of joint integration projects, marketing events, promotional activities;
• Adherence to scheduled performance indicators (fulfillment of planned goals for partner/client acquisition, project implementation deadlines etc.).

We offer:

• Stable employment on the basis of a full-time job contract;
• Competitive salary;
• Friendly and supportive atmosphere among colleagues;
• Participation in forums and conferences for knowledge improvement;
• Prestigious office.

Requirements:

• At least 2 years of experience in Customer Support department at the Banking or Financial sector (preferred)
• At least 1 year of experience in a Team Lead position;
• Fluent in English and Lithuanian (knowledge of the Russian language is highly preferred);
• Organizational and management skills, excellent communication skills;
• Experience in optimizing processes and increasing the efficiency of used resources;
• Ability to organize and plan the work of the department;
• Experience with Zendesk software products and services;
• Experience in creating processes within the support team.

Responsibilities:

• Managing the support team consisting of 2-3 members;
• Forming a team, participating in the hiring process if needed;
• Creating KPIs, monitoring the quality of service and the correctness of responses to customers;
• Ensuring that every customer is efficiently onboarded and gets an answer to all their doubts;
• Creating procedures, manuals and instructions;
• Creating healthy climate in the team and increasing productivity;
• Improving workflows and creating automation processes.

We offer:

• Stable employment on the basis of a full-time job contract;
• Competitive salary;
• Friendly and supportive atmosphere among colleagues;
• Participation in forums and conferences for knowledge improvement;
• Prestigious office.

Requirements:

• Previous experience in customer service (Financial or Fintech is considered an advantage);
• Fluent in English and Lithuanian (knowledge of other languages is considered an advantage);
• Perfect time management skills;
• Communication skills, ability to respond in a clear way;
• Natural desire to help and active listening skills;
• Computer-literate, familiarity with CRM systems;
• Working knowledge of ticketing and chat systems (Freshdesk, Freshchat or similar) is considered an advantage.

Responsibilities:

• Providing excellent customer support via email, chats, phone;
• Updating our internal database with relevant information;
• Immediately escalating serious complaints or issues that you are not equipped to deal with;
• Liaising with colleagues or managers to find the best solutions to customers’ issues;
• Maintaining a polite, helpful and professional manner at all times;
• Familiarizing yourself with new products and services as they are introduced;
• Respecting client confidentiality at all times.

We offer:

• Stable employment on the basis of a full-time job contract;
• Competitive salary;
• Friendly and supportive atmosphere among colleagues;
• Participation in forums and conferences for knowledge improvement;
• Prestigious office.