Start your dream job at Satchel

We care about your individual growth and know how to help you be successful without compromising personal life. If you are a motivated, open-minded and creative professional ready to accept new challenges – there is room for your ambition at Satchel.

What do we offer?

A dynamic startup with offices in the heart of Europe

A motivated international dream team

Opportunities for personal growth and a brilliant career

Possibility of rotational assignment across departments

A challenging but rewarding experience

Explore opportunities

Sales Manager

Lithuania, Vilnius

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Requirements:

  • Previous sales and business development experience in Fintech, banking or corporate consulting. Ideally, additional experience in project management, analytics or working with front/backend development projects;
  • Motivated and result-oriented personality with analytical mindset and career development ambitions;
  • Team player with ability to actively take initiatives and make own decisions within the field of competence;
  • Fluent English language;
  • Ability for regular business trips;
  • Knowledge of Agile or Bitrix is an advantage.

Key Responsibilities:

  • New business partners and clients acquisition (management of negotiations, coordination of commercial activity, preparation of contracts etc.);
  • Maintenance of existing business partners portfolios;
  • Development and implementation of joint integration projects, marketing events, promotional activities;
  • Adherence to scheduled performance indicators (fulfillment of planned goals for partner/client acquisition, project implementation deadlines etc.).

We offer:

  • Stable employment on the basis of a full-time job contract;
  • Competitive salary;
  • Friendly and supportive atmosphere among colleagues;
  • Participation in forums and conferences for knowledge improvement;
  • Prestigious office.
Apply now
Attach your CV in English and we will get back to you!

    Head of Customer Support

    Lithuania, Vilnius

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    Requirements:

    • At least 2 years of experience in Customer Support department at the Banking or Financial sector (preferred)
    • At least 1 year of experience in a Team Lead position;
    • Fluent in English and Lithuanian (knowledge of the Russian language is highly preferred);
    • Organizational and management skills, excellent communication skills;
    • Experience in optimizing processes and increasing the efficiency of used resources;
    • Ability to organize and plan the work of the department;
    • Experience with Zendesk software products and services;
    • Experience in creating processes within the support team.

    Responsibilities:

    • Managing the support team consisting of 2-3 members;
    • Forming a team, participating in the hiring process if needed;
    • Creating KPIs, monitoring the quality of service and the correctness of responses to customers;
    • Ensuring that every customer is efficiently onboarded and gets an answer to all their doubts;
    • Creating procedures, manuals and instructions;
    • Creating healthy climate in the team and increasing productivity;
    • Improving workflows and creating automation processes.

    We offer:

    • Stable employment on the basis of a full-time job contract;
    • Competitive salary;
    • Friendly and supportive atmosphere among colleagues;
    • Participation in forums and conferences for knowledge improvement;
    • Prestigious office.
    Apply now
    Attach your CV in English and we will get back to you!

      Customer Support Specialist

      Lithuania, Vilnius

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      Requirements:

      • Previous experience in customer service (Financial or Fintech is considered an advantage);
      • Fluent in English and Lithuanian (knowledge of other languages is considered an advantage);
      • Perfect time management skills;
      • Communication skills, ability to respond in a clear way;
      • Natural desire to help and active listening skills;
      • Computer-literate, familiarity with CRM systems;
      • Working knowledge of ticketing and chat systems (Freshdesk, Freshchat or similar) is considered an advantage.

      Responsibilities:

      • Providing excellent customer support via email, chats, phone;
      • Updating our internal database with relevant information;
      • Immediately escalating serious complaints or issues that you are not equipped to deal with;
      • Liaising with colleagues or managers to find the best solutions to customers’ issues;
      • Maintaining a polite, helpful and professional manner at all times;
      • Familiarizing yourself with new products and services as they are introduced;
      • Respecting client confidentiality at all times.

      We offer:

      • Stable employment on the basis of a full-time job contract;
      • Competitive salary;
      • Friendly and supportive atmosphere among colleagues;
      • Participation in forums and conferences for knowledge improvement;
      • Prestigious office.
      Apply now
      Attach your CV in English and we will get back to you!

        Didn’t find a match?

        If you haven’t found the position you were looking for, submit your CV and we will contact you as soon as there is an opening.