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Login and Password

How can I change my password?

In order to reset your password, please contact our Customer Support team at [email protected].

How can I change my login e-mail?

To change your contact details, please contact our Customer Support team at [email protected].

Can there be several users for my Business account?

Yes, there is a possibility to add an additional user to your Business account. Please contact our Customer Support team at [email protected] for assistance.

What is 2FA (Two-Factor Authentication)?

At Satchel we aim for an improved user experience, while maintaining high security standards. For this purpose, we have Two-factor Authentication (2FA) in place for your Satchel account, which adds an extra layer of security that protects your account from unauthorized access and keeps your money safe at all times. With 2FA you will be required to enter both your password and a One-time Password (OTP) sent to you each time you sign in to your Satchel account, as well as any time you are making an outgoing transfer.

Two-factor Authentication (2FA) User Guide

Can’t find your answer?
Contact our support team at +370 5214 1818
or by submitting the form below