Login and Password

How do I log in to my digital bank?

You can easily access your digital bank account by clicking on the Login button located on the navigation bar on the Home page or by using the direct link:

In order to log in, please use your authorized e-mail address and the password you have set up for your account.

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How can I change my password?

In order to reset your password, please contact our Customer Support team at or by calling +370 5214 1818.

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How can I change my login e-mail?

To change your contact details, please send a filled Contact detail change form (link to form) to our Customer Support team at

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Can there be several users for my business account?

Yes, there is a possibility to add an additional user to your business account. Please contact our Customer Support team at for assistance.

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What is 2FA (Two-Factor Authentication)?

At Satchel we aim for an improved user experience, while maintaining high security standards. This is why we have Two-factor Authentication (2FA) in place for your Satchel account, which adds an extra layer of security that protects your account from unauthorized access and keeps your money safe at all times. With 2FA you will be required to enter both your password and an OTP (One-time Password) sent to you each time you sign in to your Satchel account, as well as any time you are making an outgoing transfer.

Two-factor Authentication (2FA) User Guide

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Contact our support team via e-mail or call