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Satchel Cards

How can I order a prepaid card?

You can follow this link to order a prepaid card, which will be linked to your Satchel account. Note: You can only order a prepaid Mastercard if you have a current account with Satchel.

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Can I get a card without opening a current account with Satchel?

Unfortunately, this option isn’t available. In order to get a card, you have to open a current account with Satchel.

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What is the difference between the Regular Spender and the Active Spender tariffs?

The difference is in the card limits and fees. The Active Spender tariff allows for higher limits with lower fees.

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Can I upgrade my tariff from Regular Spender to Active Spender?

Yes, in order to request an upgrade, please contact our Customer Support team at support@satchel.eu or via chat.

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When will my card be delivered?

After your order is placed, and given you have sufficient funds to cover the issuance and shipping fees, the card will usually be sent within the next 1-2 business days.

Standard delivery time is currently up to 1-2 months due to the Covid-19 emergency. Express delivery to the EU countries and the UK should take no longer than 3 business days. Express delivery to other countries should take up to 5 business days.

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How many cards can I get with my Satchel account?

Personal account: 2 physical cards and 2 virtual cards per account holder.

Business account: a maximum of 5 cards (virtual or physical) for up to 5 cardholders per single Business account.

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What currency can my Satchel card be issued in?

At the moment, all cards are issued in EUR.

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How can I activate my card?

You can do so directly from the card settings in your Client office. You should then proceed with topping-up of your card balance.

All the card functions will be enabled as soon as you make your first transaction at an ATM or a POS. Please restrain from using the contactless feature to make your first transaction; this is necessary in order to activate the card chip.

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How can I top-up my Satchel card?

Choose the Cards section in your Client office, select the card you need to top-up, enter the amount and the narrative, if necessary, and approve the transaction.

The transaction will instantly reflect on your card’s balance.

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Where can I find my card’s PIN?

You can always find it in the card settings. If you wish to change it, please contact our Customer Support team at support@satchel.eu or via chat.

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Does my Satchel card have the contactless feature?

Yes, all Satchel cards support contactless payments.

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What is the current limit for a contactless payment without authorization (PIN entering)?

The limit is set by the merchant’s bank, guided by World Payment Systems. Usually the limit is between 25-50 EUR. Nevertheless, all the limits for transactions being set up on the card in accordance to the tariff plan assigned remain the same.

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What is 3D Secure? Is it enabled on my card?

3D Secure is a feature that creates an additional security layer for e-commerce card transactions.

All Satchel cards are equipped with 3D Secure.

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Are there any card limits?

You can check the Satchel card limits here: Card page. In order to raise your card limit, please contact our Cards team via chat or at cards@satchel.eu.

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Can I withdraw money from my Satchel card in an ATM?

You can withdraw money from your Satchel card in any ATM that supports Mastercard. Please note that there are limits on withdrawals in place.

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Can I pay online with my Satchel card?

Yes, you can pay online with your Satchel card. Please be sure that the balance of the card is higher than the amount of the transaction you wish to perform.

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I lost my Satchel card. What should I do?

If you have lost your card, you should immediately notify our Cards team via chat or at cards@satchel.eu, asking them to block your card. The team will then guide you through the following steps.

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My card is about to expire. What should I do?

One month before your card expires, you will receive a card replacement notification. In the same notification you will be asked to indicate your address for card delivery. Note: Please note that once you receive your new card, you must activate it through the Satchel web Client office or via the mobile app.

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Can I block the Satchel cards linked to a currency account?

Yes. To do so, please send an inquiry to our Cards team via chat or at cards@satchel.eu.

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Can a company issue cards for its employees under a Business account?

Yes. For details, please contact our Customer Support team via chat or at support@satchel.eu.

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Didn’t find your question?
Contact our Support Team via e-mail or call