You can do so directly from your Client office.
Choose the Cards section, tap the ‘Order new card’ button and complete your order.
Unfortunately, this option isn’t available. In order to get a card, you have to open a current account with Satchel.
The difference is in the card limits and fees. The Active Spender tariff allows for higher limits with lower fees.
Yes, in order to request an upgrade, please contact our Customer Support team at firstname.lastname@example.org or via chat.
After placing the order, the card is usually sent within the next 1-2 business days.
Regular post shipping takes 15-20 days depending on destination country.
Express delivery to the EU countries and the UK should take no longer than 3 business days.
Express delivery to other countries should take up to 5 business days.
Personal account: 2 physical cards and 2 virtual cards per account holder.
Business account: a maximum of 5 cards (virtual or physical) for up to 5 cardholders per single Business account.
At the moment, all cards are issued in EUR.
You can do so directly from the card settings in your Client office. You should then proceed with topping-up of your card balance.
All the card functions will be enabled as soon as you make your first transaction at an ATM or a POS. Please restrain from using the contactless feature to make your first transaction; this is necessary in order to activate the card chip.
Choose the Cards section in your Client office, select the card you need to top-up, enter the amount and the narrative, if necessary, and approve the transaction.
The transaction will instantly reflect on your card’s balance.
You can always find it in the card settings. If you wish to change it, please contact our Customer Support team at email@example.com or via chat.
Yes, all Satchel cards support contactless payments.
The limit is set by the merchant’s bank, guided by World Payment Systems. Usually the limit is between 25-50 EUR. Nevertheless, all the limits for transactions being set up on the card in accordance to the tariff plan assigned remain the same.
3D Secure is a feature that creates an additional security layer for e-commerce card transactions.
All Satchel cards are equipped with 3D Secure.
You can check the Satchel card limits here: Card page. In order to raise your card limit, please contact our Cards team via chat or at firstname.lastname@example.org.
You can withdraw money from your Satchel card in any ATM that supports Mastercard. Please note that there are limits on withdrawals in place.
Yes, you can pay online with your Satchel card. Please be sure that the balance of the card is higher than the amount of the transaction you wish to perform.
If you have lost your card, you should immediately notify our Cards team via chat or at email@example.com, asking them to block your card. The team will then guide you through the following steps.
One month before your card expires, you will receive a card replacement notification. In the same notification you will be asked to indicate your address for card delivery. Note: Please note that once you receive your new card, you must activate it through the Satchel web Client office or via the mobile app.
Yes. To do so, please send an inquiry to our Cards team via chat or at firstname.lastname@example.org.